Managed IT Services
Managed IT Services for Tampa Bay small offices that prefer predictable costs and fewer headaches. Additionally, our team handles monitoring, automated patching, and endpoint protection so you can focus on work.
Why Tampa Bay Businesses Choose Us
Predictable IT beats surprise invoices. Moreover, a proactive approach prevents issues before they wreck your day. Our tooling monitors systems 24/7, applies security patches on schedule, and keeps endpoints protected with Bitdefender EDR.
Small offices get enterprise-grade capability without enterprise bloat. You’ll see the same EDR backbone and security intelligence scaled to a simple three-device footprint. Therefore, risk goes down while uptime goes up.
Instead of break-fix chaos, you get an ongoing management stack. Meanwhile, we handle the patch windows, policy tuning, and alert triage so your team doesn’t have to.
In short, it’s a calm, consistent baseline — plus a support cushion when something odd pops up.
What You Get in the Bundle
| Component | What’s included | Qty | Unit price | Line total |
|---|---|---|---|---|
| RMM – 24×7 Monitoring & Patching | Device health, disk-SMART & hardware alerts; automated Windows + 3rd-party updates | 3 PCs | $30 / device | $90 |
| Managed AV / EDR — Bitdefender | Realtime malware/ransomware protection, exploit defense, policy mgmt, weekly threat digest | 3 PCs | $25 / device | $75 |
| Help-desk block | Up to 1 remote incident or 60 min per month (whichever comes first) | 1 block | $100 / mo | $100 |
| Check Point Infinity — Monthly | Unified security management & threat intel baseline | Included | $0 | |
| Monthly plan total | $265 / mo | |||
| One-time onboarding | Agent install, baseline tune-up, AV migration | $99 |
Optional Add-Ons
Email Security — Check Point Harmony
- Protect (Email & Apps) — phishing/BEC filtering, URL rewrite/time-of-click checks, attachment sandboxing, collaboration scanning.
- Advanced Protect — stronger BEC/impersonation, brand-spoof defense, CDR (file sanitization), tighter policy/DLP.
- Complete Protect — full suite/zero-day coverage, exec-impersonation safeguards, end-to-end mail + storage protection.
Backup & Continuity — Axcient
- x360Recover D2C — Server — image-based, appliance-free backups direct to cloud; bare-metal restore & virtualization for DR.
- x360Recover D2C — Workstation — direct-to-cloud image backups for PCs; rapid file-level/full-system recovery.
- x360Cloud — M365/Google — daily backups of Exchange/OneDrive/SharePoint/Teams or Gmail/Drive; point-in-time restore.
Scope & Service Levels
| Category | Details |
|---|---|
| Monitoring & patching | Critical alerts triaged within 2 business hours. Patch window Sundays 2–6am EST. |
| Included support | 1 ticket or 60 min remote help monthly. Unused time doesn't roll over. |
| Overage rates | Remote $120/hr; On-site $120/hr; After-hours (7pm–6am) $150/hr — 1-hour min, billed in 15-min increments. |
| Reporting | Monthly device health & threat summary (PDF). |
| Add-ons | Email Security (Harmony), Backup & Continuity (Axcient), Microsoft 365 backup, network monitoring, vCIO hours. |
Monthly Activities
- Patch Windows and common 3rd-party apps, then verify compliance.
- Monitor Bitdefender EDR health; investigate and remediate alerts.
- Track device health (disk SMART, CPU/RAM, key services) and resolve issues.
- Coordinate reboots and tuneups to keep performance steady.
- Deliver a simple monthly report: patch status, threats handled, device notes.
- If subscribed: Harmony email security & Axcient backup checks.
Learn more: CISA small-business security guidance · Microsoft 365 device & update management
FAQ
Can I add or remove PCs mid-month?
Do you support Macs?
What if I need onsite help?
What tools power this stack?
